Flex Health Practice Manager, Mike Webb opens the doors to the incredible work that they are doing for people all over East Yorkshire and beyond.
One physiotherapy clinic in Yorkshire is soon to be going national. Flex Health, based in Hull, specialises in neurophysio and has developed an app to support its patients from home.
They have different types of patients, including those with MS, injuries relating to sports or vehicle accidents that have left them unable to walk.
Some people believe that Flex Health is better than a gym, mostly because of the specialist equipment that is available to the patients in clinic, including hoists and weighted machines. They say this is a big reason why so many patients use the clinic from outside Hull.
Built from the ground up by founders and directors Alex [Chester] and Matt [Booth], the team now consists of 13 staff, with all kinds of different physio and sport therapy qualifications, with a clinic of around 350 patients.
Physiotherapy is seen as an ever-developing exercise for nutrition and physical excellence, with staff that has a young mindset and is always keen to move on and try out the next best thing for the clients and for the company. The training and support available to the staff, some of whom continue to train while working, is a key part of the growth.
One of the main benefits of Flex Health is the emotional connection built between clinicians and patients, and the difference that makes to their overall progress. Mike Webb, Practice Manager and Head of Operations and Development, says that seeing the progression of patients, particularly children, is a major benefit. “Having that extra support, that accountability is a massive help. The staff…these guys they make a massive difference to the younger patients and to those patients who were told they would never walk again, to see videos of them walking or doing their sport after we helped them. The staff really give that time and support to each individual.”
The app has been developed over the last few years, firstly in the wake of lockdown, to allow patients who couldn’t get to the clinic to continue with their development. “We wanted to find a way to expand the brand,” Mike said. “When people think physio, we want them to think Flex…it’s as close as you can get to getting an individual session in the clinic, without having the face-to-face element.” It allows patients to continue with their progress and have weekly check-ins with their physio, view their notes, and ensure they are committed to their mental and physical progress. This also means the physios are able to provide clear goals and checkpoints for each patient.
It has been described as ‘a constant back and forth of communication’ with a high level of professionalism that has gone into its development. “The app is incredible and will go live really soon. We already have a lot of large businesses wanting to get the app in their companies,” said Mike. It seems the biggest selling point of the app is the hybrid format, as you still have that connection with the physios that some automated apps lose. “We’re hoping to go live on our socials with it soon, so keep an eye out. We’ve already had lots of messages from people in other countries wanting to work with us after seeing our social media posts.”
The biggest benefit Flex Health provides is the physical and mental progress from being that specific and committed to your goals. They have a strong sense of community and an ethos that has been born from that.
Flex Health’s ongoing growth and development will only get better with more people getting involved from across the world.
Interview: Dom Smith | Words: Sallie Phillips
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Flex is the leading provider of adult and pediatric Musculoskeletal (MSK), Neurological, and Paediatric Physiotherapy in Hull and East Yorkshire where they boast a state-of-the-art clinic and a team with over 80 years of combined treatment experience.
Flex treats a range of conditions and injuries to help get you back on your feet, and has dedicated teams assigned to treat your problem.
